Refund policy

We have a 30-day return policy for specific products. This means you have 30 days after receiving your Clear Retainer or Night Guard to request a return / refund. In the event your Clear Retainer or Night Guard do not fit how you like, we will remake your product at no production charge. The product and stone models must be returned together prior to remaking the product. 

To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable. 

Cancelled Orders:

5% credit card processing fee for refunded and or cancelled orders. 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. When remaking a partial denture to change design and or color of the teeth, there is a 50% charge for the new partial denture. New dental impressions may be required.

Shipping Cost:

1. Customer is responsible for paying shipping costs to return the items to The Clear Guard and such shipping costs will not be reimbursed.
2. The Clear Guard will not bear any shipping cost to return the items to you in the following events: (a) USPS Returned To Sender; or (b) due to your failure to collect the items from the respective office of the shipping company.
3. The Clear Guard is not responsible for products held at your local USPS.

The Clear Guard shall not be responsible for items lost or damaged in transit by the shipping company. You are advised to negotiate with the shipping company for any compensation entitlement for such loss. Once the product ships, the order is considered to be fulfilled. 

When returning your item, it is recommended to have tracking or delivery confirmation to ensure safe arrival, as items lost or damaged in shipping cannot be refunded.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Once we receive the customer's approved dental impressions, the order goes into production. Rush Service, Digital Scanning, Teeth are non-refundable. In the case we use the customer's dental models for production, we do not guarantee the product will fit in the mouth but we do guarantee it will fit the models provided for production. Keep in mind, dental models may break during production. In the case we receive dental impression(s) we can't use to make a quality product, we will email you photos of your dental impression(s) and explain why we are requesting new impressions. Working times are all estimated and are based on production time; unexpected delays may occur. Shipping and handling are not part of production times. Super Rush and Rush services are estimates for working days and are not guaranteed. Depending on the product, production may be 10-24 days, it may be longer; Super Rush and Rush orders do get priority through production and  shipping. Super Rush and Rush services are non-refundable as these are add -ons and are estimated production times. Returning a Sleep Apnea, EMA, Flexible, Acrylic or Clear Partial Denture Impression Kits, these impression kits contain 2 dental impression kits. In the event a complimentary impression kit(s) are shipped at no charge and the order is cancelled and or refund is requested after unsuccessful impressions, there is a charge of $19.95 for the impression, kit shipping and handling. In the event a third appliance is remade, the dental laboratory requires new impression kits prior to remake of the new product. In the event a product is remade a third time, the cost is 50% of the product price and new dental impressions will be required. Additions to the product, digital scans, rush service and accessories are not refundable. Cancelled orders, there is a 5% credit card processing fee and $19.95 for one impression kit and  $39.95 charge for 2 dental impression kits, shipping and handling. No returns on sleep apnea connectors and teeth whitening gel.

Return policy for Sleep Apnea, EMA, i-Snore, Hawley Retainers, Clear, Acrylic and Flexible Partials:  

Given the nature of the manufacturing process, each appliance is custom-made to the impression we receive, therefore, we cannot offer a full refund once we've started making your appliance. We take the time and care to meticulously craft your appliance to the shape of the impression. If you wish to cancel your order and request a refund, be sure to submit your request by email before the manufacturing process has begun, we will process that request if it meets the criteria stated in our policy. 

Once the order goes into production and the order is cancelled, you can request a partial refund of 30% of the product purchase price not including shipping, handling or add ons to the order. 30% partial refund for up to 7 days after receiving the product. 8-30 days after receiving the product, the partial refund is 10% of the product price not including shipping, handling or add ons to the order. There are no refunds after 30 days of receiving the product. There are no refunds for orders that are passed the 30 day mark after being placed. In the event customer receives impression kits but cancels the order 30 days after receiving impression trays, there are no refunds. In the event extra impression kits are shipped and the order is cancelled, there is a charge for each dental impression kit shipped as well as shipping charges.  Partial dentures must be returned in the same condition as received from The Clear Guard. Not worn or used and returned with the top and bottom dental stone models shipped with the partial denture. Remaking a Sleep Apnea or EMA Appliance after 7 days, there is a prorated charge of $149.00 per tray. Once the customer's approved impressions are received, the order goes into production. If an order is in production and cancelled prior to shipping, there is a 30% partial refund for such cancelled orders. No returns for sleep apnea connectors, I-Snore and the AM Aligner. 

Wearing the Elastic Mandibular Advancement Appliance or the Sleep Apnea Appliance can become second nature for you, but as with any other oral appliance, it may take a little time to get used to it. Allow yourself up to five nights of consistent use to see if your mouth gets used to the feel of the appliance. It's perfectly normal to experience some soreness in your jaw, teeth, and gums during this adjustment phase. In the event you have severe pain or discomfort that doesn't fade after a few days of use, then stop using the appliance immediately and contact your dentist and The Clear Guard.

All Sleep Apnea and EMA Appliances are shipped using USPS Signature Required upon delivery. In the event the delivery is refused by recipient, a partial refund of 30% will be issued since the custom dental product has already been manufactured to the customer's personal dental impressions.