FAQ/T&C
TERMS AND CONDITIONS
Copyright TheClearGuard.com 2024 | The Clear Guard LLC / Terms / Conditions:
In today’s day and age a physical dental visit may not be an option for many people. Thank you for becoming a client of The Clear Guard. Our goal is your complete satisfaction. Please carefully read the following paragraphs. Your payment implies that you agree to our terms and conditions.
We are not examining your mouth. You understand that a doctor has not examined your mouth (oral cavity) to check for any physical anomalies or disease. We recommend that you have your oral cavity examined in person by Dentist or Physician at least once per year.
Our purpose is solely to make a new sleep apnea device, clear retainer, night guard, partial denture or to repair your existing device. By using our service, you agree that upon needing a sleep apnea device, clear retainer, night guard, partial denture or repair, it would not be REASONABLE to wait any longer and/or that a physical dental office visit would also not have been REASONABLE given your situation due to the inability to travel etc.
Additionally, this was the fastest most convenient option you were able to find. If you did not use our service for the new sleep apnea device, clear retainer, night guard, partial denture or repair in the best/fastest/most convenient possible manner, more harm and discomfort (sleep apnea, eating, smiling, socially) would have been encountered than by not using our services. The Clear Guard is not a licensed provider of dental medicine in any state, and do not make any representations to the contrary. Notwithstanding the foregoing, The Clear Guard may engage the services of licensed dental providers in order to enhance the level of service provided to its users. Use of The Clear Guard does not substitute for your use of any licensed medical professional, including dentists, for medical and/or dental care.
What can I expect to receive in my order?
- 1st shipment (impression kit) to customer: 1 set of blue and white impression putty, 2 impression trays, free shipping to you and one pre-paid return shipping label and comprehensive instructions including detailed videos on how to make a dental impression.
- 2nd shipment to customer: 1 ventilated storage container, 1 custom fabricated dental appliance.
Shipping Times
Once you place your order, you will receive a confirmation email and videos on How To Take A Dental Impression. You will get an email that a shipping label has been printed for your order.
When using USPS First Class, please allow 2-5 days to ship to your location from Florida.
Remake impression kits do not include free return shipping labels. Please ship new impressions to our facility using your choice of shipping method. After you drop off your impression at the post office, please allow 2-5 days for it to arrive at The Clear Guard facility.
At this time we do not ship internationally. If you have placed an order on our website, please allow an estimated 1-3 business days to process your order before shipping, unless stated otherwise on our website. Laboratory working times are an estimate and do not include time in the quality control process, shipping and handling.
Sleep Apnea and the EMA devices are shipped USPS with Signature Required upon delivery.
How do the Clear Retainers and Night Guards fit?
All products are made from your dental impression. If your teeth impression is deep and you've captured all the teeth from the incisal edge to the gum line, your appliance will cover from the tip of the teeth up to the gum line. This is the best outcome.
If you take an impression and the front teeth are covered to the gum line but the back teeth are only half, then the final product will cover the teeth to the highest point that your impression did.
If your impression is distorted, this means that you may have moved the trays or your mouth during taking the dental impression, pushed the impression in more than once, or you did not get all the teeth into the putty. The second kit with additional materials to make a good impression, the remake kit, is $9.95. Please watch the videos to insure you take a quality impression the first time.
https://theclearguard.com/pages/how-it-works
Clear Retainer 1.5mm fit
Clear Retainer 1.0mm fit
The Clear Retainer 1.0mm is thinner than the 1.5mm. Because of this, we are able to trim the material to the gum line of each tooth. We trim the retainers as high as your impression captured the teeth. If you only captured half the tooth, then the Clear Retainer will be trimmed to that height. Please push the tray and material as far over the teeth as you can to capture all the teeth.
Sleep Apnea and EMA Devices should not be used by individuals who:
- Have severe sleep apnea
- Are under the age of 18 years
- Have a history of TMD (temporomandibular disorder)
- Have a respiratory disorder
- Have loose teeth, abscesses, severe gum disease, or advanced periodontal disease
- Must have at least 2 molars on the top dental arch and 2 molars on the bottom dental arch for these types of devices.
- Wear dentures, braces, or other dental appliances
- Have dental implants, crowns, or bridges (unless approved by their dentist)
Can I cancel my order?
There is a 5% credit card processing fee for cancelled orders.
Due to hygiene standards and the health and safety of others, we do not re-use impression kits once they have been shipped.
What happens if the guard or clear retainer doesn't fit right?
While it's very rare, if it does happen, just email us to support@theclearguard.com. To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable.
How many layers are in the Night Guard?
Two (2) combined make up The Clear Guard Night Guard: The soft internal surface rests comfortably against the teeth and gums, while the hard occlusal surface provides durability. This type of night guard is also referred to as the hard / soft night guard and is the most popular prescribed by dentists. We hand polish the appliance insuring no sharp corners or edges.
Is it BPA FREE?
Yes! All our products are BPA, metal and acrylic free.
What are The Clear Guards made of?
All Clear Guards are made from FDA-approved, BPA-free materials purchased from professional dental industry suppliers in the United States.
How to take my impression?
What if I make a mistake while taking my impression(s)?
Mistakes happen. Not to worry! Email us at support@theclearguard.com and we will be happy to help you. Additional impression kits are discounted to $9.95 and are sold only to existing customers at that price. This does not include shipping and handling to you. The regular price is $29.95.
Do dentists offer the same products The Clear Guard offers?
Yes! In fact, we use the same materials and processing techniques for our dentist-clients. The impression trays and putty we offer is the same used by dentists and orthodontists in their offices.
What's special about The Clear Guard impression material?
We use the same materials your dentist and orthodontist use. The material is called, PVS or poly-vinyl siloxane. Dental professionals use this because it is stable, consistent and accurate.
Why impression taking goes bad?
Mistakes happen. Often times a step may be skipped in the step by step instructions. This is why we included videos with your purchase and written instructions are included with the impression kit you receive.
https://theclearguard.com/pages/how-it-works
You have 30 days after receiving your Clear Retainer or Night Guard to request a return / refund. In the event your Clear Retainer or Night Guard do not fit how you like, we will remake your product at no production charge. The product and stone models must be returned together prior to remaking the product.
To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable.
Cancelled Orders:
5% credit card processing fee for cancelled orders.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. When remaking a partial denture to change design and or color of the teeth, there is a 50% charge for the new partial denture. New dental impressions may be required.
Shipping Cost:
- Customer is responsible for paying shipping costs to return the items to The Clear Guard and such shipping costs will not be reimbursed.
- The Clear Guard will not bear any shipping cost to return the items to you in the following events: (a) USPS Returned To Sender; or (b) due to your failure to collect the items from the respective office of the shipping company.
- The Clear Guard is not responsible for products held at your local USPS.
The Clear Guard shall not be responsible for items lost or damaged in transit by the shipping company. You are advised to negotiate with the shipping company for any compensation entitlement for such loss. Once the product ships, the order is considered to be fulfilled.
When returning your item, it is recommended to have tracking or delivery confirmation to ensure safe arrival, as items lost or damaged in shipping cannot be refunded.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Once we receive the customer's approved dental impressions, the order goes into production. Rush Service, Digital Scanning, Teeth are non-refundable. In the case we use the customer's dental models for production, we do not guarantee the product will fit in the mouth but we do guarantee it will fit the models provided for production. Keep in mind, dental models may break during production. In the case we receive dental impression(s) we can't use to make a quality product, we will email you photos of your dental impression(s) and explain why we are requesting new impressions. Working times are all estimated and are based on production time; unexpected delays may occur. Shipping and handling are not part of production times. Super Rush and Rush services are estimates for working days and are not guaranteed. Depending on the product, production may be 10-24 days, it may be longer; Super Rush and Rush orders do get priority through production and shipping. Super Rush and Rush services are non-refundable. Returning a Sleep Apnea, EMA, Flexible, Acrylic or Clear Partial Denture Impression Kits, these impression kits contain 2 dental impression kits. In the event a third appliance is remade, the dental laboratory requires new impression kits prior to remake of the new product. In the event a product is remade a third time, the cost is 50% of the product price and new dental impressions will be required. Additions to the product, digital scans, rush service and accessories are not refundable. There is a 5% credit card processing fee and a $39.95 charge for 2 dental impression kits, shipping and handling.
Return policy for Sleep Apnea, EMA, i-Snore, Hawley Retainers, Clear, Acrylic and Flexible Partials:
Given the nature of the manufacturing process, each appliance is custom-made to the impression we receive, therefore, we cannot offer a full refund once we've started making your appliance. We take the time and care to meticulously craft your appliance to the shape of the impression. If you wish to cancel your order and request a refund, be sure to submit your request by email before the manufacturing process has begun, we will process that request if it meets the criteria stated in our policy.
Once the order goes into production and the order is cancelled, you can request a partial refund of 30% of the product purchase price not including shipping, handling or add ons to the order. 30% partial refund for up to 7 days after receiving the product. 8-30 days after receiving the product, the partial refund is 10% of the product price not including shipping, handling or add ons to the order. There are no refunds after 30 days of receiving the product. In the event customer receives impression kits but cancels the order 30 days after receiving impression trays, there is a charge of 70% partial refund of the order. Partial dentures must be returned in the same condition as received from The Clear Guard. Not worn or used and returned with the top and bottom dental stone models shipped with the partial denture. Remaking a Sleep Apnea or EMA Appliance after 7 days, there is a prorated charge of $149.00 per tray. Once the customer's approved impressions are received, the order goes into production. If an order is in production and cancelled prior to shipping, there is a 30% partial refund for such cancelled orders. No returns for sleep apnea connectors, I-Snore and the AM Aligner.
Wearing the Elastic Mandibular Advancement Appliance or the Sleep Apnea Appliance can become second nature for you, but as with any other oral appliance, it may take a little time to get used to it. Allow yourself up to five nights of consistent use to see if your mouth gets used to the feel of the appliance. It's perfectly normal to experience some soreness in your jaw, teeth, and gums during this adjustment phase. In the event you have severe pain or discomfort that doesn't fade after a few days of use, then stop using the appliance immediately and contact your dentist and The Clear Guard.
All Sleep Apnea and EMA Appliances are shipped using USPS Signature Required upon delivery. In the event the delivery is refused by recipient, a partial refund of 30% will be issued since the custom dental product has already been manufactured to the customer's personal dental impressions.