You have 30 days after receiving your Clear Retainer or Night Guard to request a return / refund. In the event your Clear Retainer or Night Guard do not fit how you like, we will remake your product at no production charge. The product and stone models must be returned together prior to remaking the product. 

To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable. 

Cancelled Orders:

5% credit card processing fee for cancelled orders.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. When remaking a partial denture to change design and or color of the teeth, there is a 50% charge for the new partial denture. New dental impressions may be required.

Shipping Cost:

1. Customer is responsible for paying shipping costs to return the items to The Clear Guard and such shipping costs will not be reimbursed.
2. The Clear Guard will not bear any shipping cost to return the items to you in the following events: (a) USPS Returned To Sender; or (b) due to your failure to collect the items from the respective office of the shipping company.
3. The Clear Guard is not responsible for products held at your local USPS.

The Clear Guard shall not be responsible for items lost or damaged in transit by the shipping company. You are advised to negotiate with the shipping company for any compensation entitlement for such loss. Once the product ships, the order is considered to be fulfilled. 

When returning your item, it is recommended to have tracking or delivery confirmation to ensure safe arrival, as items lost or damaged in shipping cannot be refunded.

Return Policy, Refunds & Non-Returnable Items

At The Clear Guard, every appliance is individually custom manufactured from your unique dental impressions or digital scans. Because our products are personalized medical devices that cannot be resold or reused, our return and refund policy differs from that of standard retail products.

By placing an order, you acknowledge that you have read and agree to this Return Policy.

Non-Returnable Items

The following products and services are non-refundable once purchased or performed:

• Custom-manufactured dental appliances after production has begun

• Super Rush and Rush Services

• Digital Scan Services

• Digital Model Storage

• Teeth Model Printing

• Shipping and handling charges

• Accessories, including but not limited to:

  • Sleep Apnea Connectors

  • EMA Connectors

  • AM Aligners

  • I-Snore accessories

  • Replacement bands

• Any other optional add-on purchased with an order

Custom Manufacturing

Each appliance is manufactured exclusively from the impressions, scans, photographs, or models provided by the customer.

Once your dental impressions or digital scans have been reviewed, approved, and accepted by our laboratory, your order enters custom manufacturing. At that point, a full refund is no longer available because the appliance is being individually fabricated specifically for you.

Because every appliance is custom made, it cannot be resold or reused for another customer.

Production & Shipping Times

All production times displayed on our website are estimated laboratory working times only and are not guaranteed.

Production estimates do not include:

• Order processing

• Quality control inspection

• Packaging

• Shipping and handling

• USPS transit time

• Delays caused by holidays, supply shortages, weather, or other unforeseen circumstances

Unexpected production delays may occasionally occur.

Super Rush and Rush Services receive priority handling within our laboratory but remain estimated production times and are not guaranteed.

Orders containing multiple custom appliances may require additional production time.

Dental Impressions

If our laboratory determines that your impressions cannot produce a quality appliance, we will notify you by email whenever reasonably possible.

We may provide photographs of your impressions along with an explanation of why new impressions are required.

Additional impression kits may be required before manufacturing can continue.

Dental Models

Customers may choose to have appliances manufactured from existing dental stone models.

When using customer-supplied models:

• We guarantee the appliance will be manufactured to fit the models provided.

• We cannot guarantee the appliance will fit in the mouth because we cannot verify the accuracy or age of the models.

• Although we exercise great care during production, dental stone models are fragile and may occasionally chip, crack, or break during normal laboratory procedures.

Cancellation Policy

Orders may be cancelled before production begins.

Approved cancellations are subject to:

• A 5% credit card processing fee, and

• Applicable charges for impression kits, shipping, and handling when applicable.

Once production has begun, orders cannot be cancelled for a full refund.

Refund Policy

If an order is cancelled after manufacturing has begun but before shipment, a partial refund of 30% of the product purchase price may be issued.

Shipping charges, rush services, digital scanning, accessories, and other optional add-ons are not refundable.

After Delivery

If you decide not to keep your custom appliance:

• Within 7 days of delivery, you may qualify for a 30% partial refund of the product purchase price.

• Between 8 and 30 days after delivery, you may qualify for a 10% partial refund of the product purchase price.

• No refunds are available after 30 days from the date of delivery.

To qualify for any eligible refund, returned products must comply with all applicable return requirements.

Partial Denture Returns

Flexible, acrylic, and clear partial dentures must be returned:

• In the same condition as originally received.

• Not worn beyond normal evaluation.

• With the original upper and lower dental stone models included in the shipment.

Failure to return the models may reduce or eliminate any applicable refund.

Impression Kit Orders

If impression kits have already been shipped and the order is cancelled more than 30 days after delivery of the kits, a 70% cancellation fee applies due to the cost of materials, shipping, and processing.

Remakes

We stand behind our products and are committed to helping customers achieve a proper fit.

However, after multiple remakes, new impressions are generally required to improve accuracy.

If a third remake is requested:

• New dental impressions will be required.

• The remake charge will be 50% of the current product price.

For Sleep Apnea and EMA Appliances, remakes requested after the applicable adjustment period may be subject to a prorated remake fee of $149.00 per tray, depending on the circumstances.

Sleep Apnea & EMA Adjustment Period

It is normal for a new Sleep Apnea or EMA Appliance to require a short adjustment period.

Many customers experience temporary:

• Tooth sensitivity

• Jaw soreness

• Gum tenderness

• Mild muscle fatigue

These symptoms often improve after several nights of consistent wear.

We recommend allowing approximately five (5) consecutive nights for your mouth and jaw to adapt to the appliance.

If you experience severe pain, persistent discomfort, swelling, or symptoms that do not improve, discontinue use immediately and contact both your dentist and The Clear Guard.

Signature Required Delivery

All Sleep Apnea and EMA Appliances are shipped via USPS Signature Confirmation Required.

If delivery is refused or intentionally rejected by the recipient after the appliance has been custom manufactured, the order remains subject to this Return Policy.

Because the appliance has already been manufactured specifically for the customer, any applicable refund will be limited to a 30% partial refund of the product purchase price, excluding shipping, rush services, and optional add-on purchases.

Questions

If you have any questions regarding this Return Policy before placing your order, please contact our Customer Support team. We are happy to answer any questions before your appliance enters production.

TERMS AND CONDITIONS

Copyright © 2026 The Clear Guard LLC. All Rights Reserved.

1. Agreement to Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between The Clear Guard LLC ("The Clear Guard," "Company," "we," "our," or "us") and each purchaser, customer, user, or individual accessing our website or services ("Customer," "you," or "your").

By accessing our website, submitting an order, transmitting dental impressions, digital scans, photographs or other records, requesting products or services, making payment, or otherwise using any products or services offered by The Clear Guard, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement, together with our Refund Policy, Warranty Policy, Privacy Policy, Shipping Policy, and all other policies published on our website, each of which is incorporated herein by reference.

If you do not agree to these Terms and Conditions, you must immediately discontinue use of our website and services.

2. Nature of Services

The Clear Guard is a private dental laboratory engaged in the manufacture, repair, replacement, modification, adjustment, and distribution of custom dental appliances, including, but not limited to:

• Sleep apnea appliances;

• EMA appliances;

• Night guards;

• Clear retainers;

• Hawley retainers;

• Acrylic and flexible partial dentures;

• Orthodontic appliances; and

• Related dental products and accessories.

Each appliance is individually manufactured using dental impressions, digital scans, photographs, prescriptions, or other information supplied by the Customer or the Customer's authorized dental provider.

Because each appliance is custom fabricated for a specific individual, it possesses little or no resale value once production has commenced.

3. No Practice of Dentistry or Medicine

The Clear Guard is not a dental practice, dental clinic, physician, medical provider, or healthcare provider.

The Company does not examine patients, diagnose disease, prescribe treatment, render dental or medical opinions, or practice dentistry or medicine.

Nothing contained within our website, products, marketing materials, customer communications, or support services shall be construed as dental, medical, or healthcare advice or as establishing a dentist-patient, physician-patient, or other healthcare provider relationship.

The Customer understands that use of The Clear Guard's products and services does not replace routine dental examinations, professional diagnosis, or treatment by a licensed healthcare provider.

The Clear Guard may utilize or consult licensed dentists, dental laboratories, or other qualified professionals in connection with manufacturing or customer support. Any such involvement does not alter the legal relationship established under this Agreement.

4. Customer Responsibilities

The Customer acknowledges and agrees that the Customer is solely responsible for:

• Maintaining appropriate dental and medical care;

• Obtaining professional evaluation whenever necessary;

• Providing complete, accurate, and truthful information;

• Submitting accurate impressions, digital scans, photographs, prescriptions, and other requested information;

• Following all instructions provided by The Clear Guard regarding impressions, use, maintenance, cleaning, storage, and care of the appliance.

The Customer further acknowledges that inaccurate impressions, damaged impressions, distorted impressions, incomplete scans, inaccurate photographs, or incorrect information may adversely affect the fit, comfort, function, or appearance of the finished appliance and may require adjustments, remakes, replacement, or additional manufacturing charges.

5. Recommendation for Professional Dental Care

The Clear Guard strongly recommends that every Customer maintain regular examinations by a licensed dentist or physician in accordance with generally accepted standards of care.

Customers experiencing pain, swelling, infection, bleeding, loose teeth, significant bite changes, oral lesions, trauma, difficulty swallowing, difficulty breathing, or any other concerning symptoms should discontinue use of the appliance, when appropriate, and promptly seek evaluation by a licensed healthcare professional.

6. Limitations of Mail-Order Manufacturing

The Customer acknowledges that The Clear Guard manufactures appliances through a mail-order process utilizing customer-provided information.

Unlike an in-person clinical examination, The Clear Guard cannot independently evaluate the Customer's oral health, periodontal condition, occlusion, temporomandibular joint function, existing dental restorations, tooth mobility, pathology, or other clinical conditions that may affect appliance fabrication, fit, function, comfort, or suitability.

Accordingly, all products are manufactured in reliance upon the information supplied by the Customer or the Customer's authorized dental provider.

7. Product Fit and Adjustment

The Customer acknowledges that all custom dental appliances, regardless of whether manufactured through a traditional dental office or a mail-order laboratory, may require an adaptation period, adjustment, modification, remake, or replacement to achieve optimal comfort and function.

Minor pressure points, changes in bite sensation, temporary discomfort, or adjustments are common characteristics of custom dental appliances and do not, by themselves, indicate that the appliance is defective.

8. Customer Acknowledgments

The Customer voluntarily elects to purchase custom dental appliances manufactured through The Clear Guard's remote manufacturing process.

The Customer understands the limitations inherent in remote manufacturing and acknowledges that appliances are fabricated exclusively from the records and information submitted to The Clear Guard.

The Customer further acknowledges that no guarantee is made that an appliance will require no adjustment, modification, or remake.

9. Electronic Acceptance

The Customer agrees that submission of payment, electronic acceptance during checkout, acceptance of an invoice, submission of impressions or digital scans, or continued use of The Clear Guard's website, products, or services constitutes the Customer's electronic signature and legally binding acceptance of this Agreement pursuant to applicable federal and state laws governing electronic contracts and electronic signatures.

The electronic acceptance of this Agreement shall have the same legal force and effect as a handwritten signature.

Jurisdiction, Venue, and Governing Law

Governing Law

All purchases, transactions, communications, products, services, and disputes arising from or relating to any order placed with The Clear Guard shall be governed exclusively by the laws of the State of Florida, without regard to its conflict of law principles.

Exclusive Venue

The customer expressly agrees that any claim, dispute, lawsuit, chargeback recovery action, contract dispute, warranty claim, refund dispute, or other legal proceeding arising out of or relating to any purchase from The Clear Guard shall be brought exclusively in the state courts located in Miami-Dade County, Florida, or, where applicable, the appropriate court located nearest to The Clear Guard's principal place of business.

The customer knowingly and voluntarily consents to the personal jurisdiction of the Florida courts and waives any objection based upon lack of personal jurisdiction, improper venue, or forum non conveniens.

Consent to Florida Jurisdiction

By placing an order, the customer acknowledges that The Clear Guard manufactures custom dental appliances in Florida and expressly agrees that Florida is the appropriate and convenient forum for resolution of all disputes.

Chargebacks

Customers agree that they will first contact The Clear Guard and provide a reasonable opportunity to resolve any concerns before initiating a chargeback or payment dispute.

If a chargeback is filed after the customer has received a custom-made product and the product is not returned to The Clear Guard, the customer remains responsible for payment of the purchase price, court costs, allowable interest, collection costs, and any other remedies permitted by law.

Custom Products

All appliances are custom manufactured specifically for the individual customer using their dental impressions or digital scans. Because each appliance is personalized, it has no resale value once manufacturing begins.

If a customer receives a refund through a chargeback, bank dispute, or other payment reversal and retains the custom product, The Clear Guard reserves all rights to pursue recovery of the purchase price, damages, court costs, attorney's fees where authorized by law, and any other available legal remedies.

Pre-Suit Notice

Before filing any lawsuit, either party agrees to provide the other party with written notice describing the dispute and allow at least ten (10) business days to resolve the matter voluntarily.

Attorney's Fees and Costs

To the extent permitted by applicable law, the prevailing party in any action arising from these Terms shall be entitled to recover its reasonable court costs and attorney's fees.