FAQ/T&C

TERMS AND CONDITIONS

In today’s day and age a physical dental visit may not be an option for many people. Thank you for becoming a client of The Clear Guard. Our goal is your complete satisfaction. Please carefully read the following paragraphs. Your payment implies that you agree to our terms and conditions.

We are not examining your mouth. You understand that a doctor has not examined your mouth (oral cavity) to check for any physical anomalies or disease. We recommend that you have your oral cavity examined in person by Dentist or Physician at least once per year.

Our purpose is solely to make a new sleep apnea device, clear retainer, night guard, partial denture or to repair your existing device. By using our service, you agree that upon needing a sleep apnea device, clear retainer, night guard, partial denture or repair, it would not be REASONABLE to wait any longer and/or that a physical dental office visit would also not have been REASONABLE given your situation due to the inability to travel etc. You understand that a licensed dentist will or has reviewed the case either by examining the appliance in person, in pictures, or by video.

Additionally, this was the fastest most convenient option you were able to find. If you did not use our service for the new sleep apnea device, clear retainer, night guard, partial denture or repair in the best/fastest/most convenient possible manner, more harm and discomfort (sleep apnea, eating, smiling, socially) would have been encountered than by not using our services. The Clear Guard is not a licensed provider of dental medicine in any state, and do not make any representations to the contrary. Notwithstanding the foregoing, The Clear Guard may engage the services of licensed dental providers in order to enhance the level of service provided to its users. Use of The Clear Guard does not substitute for your use of any licensed medical professional, including dentists, for medical and/or dental care.

What can I expect to receive in my order?

1st shipment (impression kit) to customer: 1 set of blue and white impression putty, 2 impression trays, free shipping to you and one pre-paid return shipping label and comprehensive instructions including detailed videos on how to make a dental impression.
2nd shipment to customer: 1 ventilated storage container, 1 custom fabricated dental appliance.

Shipping Times

Once you place your order, you will receive a confirmation email and 3 videos on How To Take A Dental Impression. You will get an email that a shipping label has been printed for your order.

When using USPS First Class, please allow 2-5 days to ship to your location from California.

Remake impressions do not include free return shipping labels. Please ship new impressions to our facility using your choice of shipping method. After you drop off your impression at the post office, please allow 2-5 days for it to arrive at The Clear Guard facility.

At this time we do not ship internationally. If you have placed an order on our website, please allow an estimated 1-3 business days to process before shipping unless stated otherwise on our website. Laboratory working times do not include quality control, shipping and handling.

Sleep Apnea devices are shipped USPS with Signature Required upon delivery.

How do the Clear Retainers and Night Guards fit?

All products are made from your dental impression. If your teeth impression is deep and you've captured all the teeth from the incision edge to the gum line, your appliance will cover from the tip of the teeth up to the gum line. This is the best outcome.

If you take an impression and the front teeth are covered to the gum line but the back teeth are only half, then the final product will cover the teeth to the highest point that your impression did.

If your impression is distorted, this means that your moved during taking the dental impression, pushed the impression in more than once, or you did not get all the teeth into the putty, we will send you a new kit for a new impression. The second kit with additional materials to make a good impression, the remake kit, is $9.99. Please watch the videos to insure you take a quality impression the first time.

https://theclearguard.com/pages/how-it-works

Clear Retainer 1.5mm fit

The Clear Retainer 1.5mm material is stiff and a little thicker than the standard 1.0mm Clear Retainer material and provides more retention of the teeth. If the Clear Retainer is forced over the teeth it may be difficult to remove and possibilities for tooth damage may occur.

This is why our technicians trim every appliance differently. This is why we call these Custom Dental Appliances. No two mouths are the same and no two dental retainers or night guards are the same.

Clear Retainer 1.0mm fit

The Clear Retainer 1.0mm is thinner than the 1.5mm. Because of this, we are able to trim the material to the gum line of each tooth. We trim the retainers as high as your impression captured the teeth. If you only captured half the tooth, then the Clear Retainer will be trimmed to that height. Please push the tray and material as far over the teeth as you can to capture all the teeth.

Sleep Apnea and EMA Devices should not be used by individuals who:

Have central sleep apnea
Are under the age of 18 years
Have a history of TMD (temporomandibular disorder)
Have a respiratory disorder
Have loose teeth, abscesses, severe gum disease, or advanced periodontal disease
Must have at least 2 molars on the top dental arch and 2 molars on the bottom dental arch for these types of devices.
Wear dentures, braces, or other dental appliances
Have dental implants, crowns, or bridges (unless approved by their dentist)

Can I cancel my order?

If the dental impression kit was ordered and shipped to you, $19.95 will be charged for the dental impression kit, shipping and handling for a returned or unused order. If a complimentary impression kit(s) are shipped to you and your new impressions do not pass quality control, if you decide to completely cancel your order, there is a charge for the dental impression kit(s) that were shipped to you. If you are returning a Sleep Apnea, Elastic Mandibular Device or a Partial Denture dental impression kits, these kits contain 2 dental impression kits, there is a $39.95 charge. If yo have any questions, please see refunds and returns policy bottom of home page. No refunds, no exchanges to Sleep Apnea Connectors.

Due to hygiene standards and the health and safety of others, we do not re-use impression kits once they have been shipped.

What happens if the guard or clear retainer doesn't fit right?

While it's very rare, if it does happen, just email us to support@theclearguard.com. We will adjust your guard or remake it for free. But if you’re still unhappy, we do offer a 30-day money-back guarantee.

How many layers are in the Night Guard?

Two (2) combined make up The Clear Guard Night Guard: The soft internal surface rests comfortably against the teeth and gums, while the hard occlusal surface provides durability. This type of night guard is also referred to as the hard / soft night guard and is the most popular prescribed by dentists. We hand polish the appliance insuring no sharp corners or edges.

Is it BPA FREE?

Yes! All our products are BPA, metal and acrylic free.

What are The Clear Guards made of?

All Clear Guards are made from FDA-approved, BPA-free materials purchased from professional dental industry suppliers in the United States.

How to take my impression?

Click here for instructions.

What if I make a mistake while taking my impression(s)?

Mistakes happen. Not to worry! Email us at support@theclearguard.com and we will be happy to help you. Additional impression kits are discounted to $9.00 and are sold only to existing customers at that price. This includes shipping and handling to you as well as a new impression kit, putty and impression tray(s). The regular price is $29.95.

Do dentists prescribe the same products The Clear Guard offers?

Yes! In fact, we use the same materials and processing techniques for our dentist-clients. The impression trays and putty we offer is the same used by dentists and orthodontists in their offices.

What's special about The Clear Guard impression material?

We use the same materials your dentist and orthodontist use. The material is called, PVS or poly-vinyl siloxane. Dental professionals use this because it is stable, consistent and accurate.

Why impression taking goes bad?

Mistakes happen. Often times a step may be skipped in the step by step instructions. This is why we included 3 videos, with your purchase and written instructions are included with the impression kit you receive.

https://theclearguard.com/pages/how-it-works